What is a lab grown diamond?

A lab grown diamond is produced in a controlled laboratory environment rather than mined from the earth. It is also called a man-made, lab-created, cultured, or cultivated diamond. The process is managed by humans rather than natural geological processes. Lab grown diamonds are a smart and economical alternative to mined diamonds. Learn more at https://vondiamonds.com/pages/lab-grown-diamonds.

Do you provide diamond certifications?

Yes. We provide diamond certification for all loose lab-grown diamonds (certified by IGI or GIA) and engagement rings with a center stone of 1 carat or larger. Engagement rings in our Best Value collection do not include a diamond certificate. These styles begin with 'Best Value' in the product name. You can confirm certification details on the product page description.

Are lab grown diamonds real diamonds?

Yes. Lab grown diamonds are real diamonds with the same chemical, optical, and physical properties as natural diamonds. The only difference is that they are created in a laboratory instead of forming naturally underground. Diamond simulants like moissanite or cubic zirconia are not real diamonds because they do not have the same properties.

How are lab grown diamonds created?

A small diamond seed is placed in a carbon-rich environment inside a specialized growth chamber. Using advanced growth technology, the seed develops into a rough diamond. The rough diamond is then planned, laser cut, polished, and finished just like a natural diamond.

How do you advertise carat total weight, and what are the tolerances?

In addition to showing them in decimals in the product description, we show all of our diamond carat total weights (ctw) in fractions in the product name. The fractions we employ adhere to both diamond industry best practices and Federal Trade Commission requirements for diamonds advertised as fractions.

What metal types do you offer?

We offer a range of metal types including 14kt gold, 10kt gold, sterling silver, and 14kt vermeil in yellow and white. Metal availability varies by item, so please refer to the product page to see the specific metal options offered for each piece.

Are all white gold rings rhodium plated?

Yes. We use rhodium plating on our white gold. The rhodium plating enhances the luster and durability of the metal and gives a smooth, shiny finish to the jewelry. This is common practice in the jewelry industry.

Is the jewelry stamped?

Yes. Per the National Stamping Act, silver and gold jewelry must be stamped to indicate metal quality and trademark. For example, a 14 karat gold item will show a 14K stamp. Jewelry with lab grown diamonds may include LGD in the stamp. Ring stamps are typically located inside the band.

Can I engrave my ring?

Many engagement rings and wedding bands are engravable. If engraving is available, the option will appear on the product page or in the shopping cart. A small fee may apply.

Von Diamonds offers a wide selection of high-quality lab grown diamond jewelry designed to be stylish, elegant, and affordable.

Can I purchase a setting without a diamond?

Semi-mount settings cannot be purchased without a center diamond. Each setting is designed specifically to fit the selected diamond to ensure a secure and precise fit.

Is your pricing listed in US Dollars?

Yes. All prices are displayed in USD and include taxes and shipping fees where applicable.

Do I have to pay tax?

Sales tax is applied based on your shipping address. If applicable, it will be automatically calculated and displayed at checkout before completing your purchase.

What forms of payment do you accept?

We accept major US credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing through Affirm and Katapult with affordable monthly payment options.

Do you offer financing?

Yes. Financing is available through Affirm and Katapult. Qualified customers may receive low monthly payments with rates as low as 0% APR. Choose Affirm or Katapult at checkout to apply.

Can I cancel my order?

Orders canceled within 24 hours receive a full refund. Cancellations requested after 24 hours are subject to a 10% production fee to cover materials, labor, and processing.

Can I change or modify my order after it is placed?

Once an order has been placed and payment processed, we cannot make changes including shipping address updates, item changes, metal color adjustments, carat weight changes, or ring size modifications.

How soon will my order be shipped?

In-stock items typically ship within 2 business days. Made-to-order items may take up to 2 weeks before shipping. Once shipped, you will receive a tracking number by email.

How does your packaging look?

All items are placed in a stylish jewelry box suitable for gifting. Shipping boxes do not mention Von Diamonds, diamonds, or jewelry to help prevent theft.

What methods of shipping do you offer?

We offer complimentary FedEx 2Day shipping on US orders over $500. Orders under $500 can select FedEx 2Day for a $20 fee. FedEx Priority Overnight is also available for an additional cost.

Do you offer Saturday delivery?

Currently we do not offer Saturday delivery.

Do you ship internationally?

At this time, we only ship within the United States.

What is the return policy?

Items may be returned within 30 days from the shipping date if they are unworn and in original condition. A 10% restocking fee and a $20 return shipping fee apply. Engraved, modified, or resized items are not eligible for return.

Do you offer a warranty on jewelry?

Yes. Our lifetime manufacturing warranty guarantees jewelry will be free from manufacturing defects in materials and workmanship.

Can I resize my ring?

Yes. We provide one complimentary ring resizing within 30 days of receiving your order. A prepaid shipping label will be provided.

Do you provide repairs if jewelry gets damaged?

Although jewelry is durable, it is not unbreakable. We offer repair services if your jewelry becomes damaged.

How should I clean and care for my diamond jewelry?

Use warm water with mild dish soap and gently clean with a soft cloth or soft-bristle toothbrush. Rinse thoroughly and dry with a soft cloth. Ultrasonic jewelry cleaners may also be used.

My ring is the wrong size. Can I exchange it?

We recommend using our complimentary resizing available within 30 days. If you prefer to return or exchange the ring instead, standard return policies apply including a $20 return shipping fee and a 10% restocking fee.

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FAQs - Frequently Asked Questions

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Von Diamonds FAQs | Shipping, Returns & Jewelry Information