Returns

Free 30-Day Returns

 At Von Diamonds, we offer a complimentary 30-day return policy with FREE return shipping via FedEx for all orders if you are not completely satisfied. You may return your order within 30 days from the date it was shipped to receive a full refund back to the original method of payment.  

 Return Policies 

  • All special orders may be returned for store credit only.
  • All pre-designed styles and Design Your Ring styles may be returned for a full refund back to your original payment method.
  • All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
  • Returns without the diamond certificate (where applicable) are subject to a $100 replacement fee for each missing card.
  • Items that have been modified, engraved, or resized by a company other than Von Diamonds may not be returned.
  • Returns showing signs of wear or damage in any way will not be accepted for return.
  • Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.
  • We reserve the right to limit access to the website and/or terminate the account of Returns Abusers. See our full policy regarding Returns Abusers in the Returns section of our Terms & Conditions page here.

 How to Return an Order 

1.  Initiate Your Return

  • If your order is eligible, we will email you a FedEx shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days.

2.  Prepare Your Return

  • Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $100 will be withheld from your refund.
  • Enclose your jewelry item(s) inside the original jewelry box.
  • Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
  • Place the return packing slip inside the shipping box with the jewelry.
  • Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
  • For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package. 

3.  Ship Your Return

  • Drop it off at your nearest FedEx location. Von Diamonds and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
  • Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance. 

If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Von Diamonds. Von Diamonds is not responsible for items lost or damaged during the return shipping process. 

Refund Process 

1.  Receipt and Inspection

  • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
  • Receipt and inspection time may take up to seven (7) business days. 

2.  Refund

  • Refunds for special orders will be issued as a store credit to your account that was used for the purchase. You will still be responsible for the payments on your original payment method.
  • Refunds for pre-designed styles and Design Your Ring styles will be issued via the original payment method or by check if the original payment method was bank wire, cash, or certain other payments requiring special processing.
  • For credit card refunds, please allow up to one monthly billing cycle in order for your credit to appear.