Do you offer mined diamonds or only lab-grown?

We are proud to provide both mined and lab-grown diamonds on our website.

What is a lab-grown diamond?

A lab-grown diamond is produced in a controlled laboratory rather than an underground mine as an artificial, lab-created, cultured, or cultivated diamond. The process is not geological; humans manage it. It is a flawless, wise, economical substitute for mined diamonds. Find out more details on lab-grown diamonds here.

Are lab-grown diamonds natural like mined diamonds?

Lab-grown diamonds are natural diamonds in every way. They have the same chemical, optical, and physical characteristics as mined diamonds. Produced in a laboratory above the earth instead of forming deep below its surface, diamonds made in laboratories are 100% authentic. However, diamond imitators like moissanite and cubic zirconia are only imitations of natural diamonds because they lack the same chemical and physical characteristics of a mined diamond. Find out more information on lab-grown diamonds here.

How are lab-grown diamonds created?

A diamond "seed" is set inside a sophisticated growth chamber in carbon-rich conditions. Through our growth technique, the seed develops into a rough diamond. The rough diamond gets laser-cut, polished, and finished like a mined diamond. Learn more about lab-grown diamonds here.

How do you advertise carat total weight, and what are the tolerances?

In addition to showing them in decimals in the product description, we offer all of our diamond carat total weights (CTW) in fractions in the product name. We adhere to the diamond industry's best practices and Federal Trade Commission (FTC) requirements for diamonds advertised as fractions. Please click here to read more about our tolerances for diamond CTW.

Are your lab-grown diamonds laser inscribed?

We laser engraved on the girdle of all lab-grown diamonds .50 ct and larger.

What metal types do you offer?

Our jewelry comes in 14K gold or platinum. Most gold items are available in white, yellow, and rose gold. You can choose your metal type and color on the product page for all items.

Are all white gold rings rhodium plated?

Yes. We use rhodium plating on our white metals, like white gold. The rhodium plating enhances the luster and durability of the metal. It gives the jewelry a smooth, shiny finish, a prevalent practice in the jewelry industry.

Is the jewelry stamped?

Yes. We have a legal obligation per the National Stamping Act to stamp silver and gold jewelry, and we follow the guidelines for stamping as set forth by the FTC. These markings, or stamps, are required to show the quality of the metal and the trademark. For example, if the item is 14-karat gold, the stamp will show 14K.

We also include LGD in the stamp for jewelry that provides for lab-grown diamonds. For rings, the stamp is inside the band, on either the right or left side. We recommend looking through a magnifier or jeweler's loupe if you do not see the stamp with the naked eye.

Return Policy

For our United States customers, Von Diamonds provides a hassle-free 30-day return option with free FedEx return shipping. We want you to be completely satisfied with your purchase. If, within 30 days of shipment you're not satisfied for any reason, you can initiate a return.

Our Guidelines

• Special orders are eligible for store credit only.
• Pre-designed and custom styles qualify for a full refund to your original payment method.
• Returns require original, unworn condition and all original documentation.
• Returns without the lab-grown diamond certificate (where applicable) may incur a $100 replacement fee.
• Items modified, engraved, or resized elsewhere cannot be returned.
• We don't accept returns for items showing wear or damage.
• Packages without a return authorization or refused upon delivery won't be refunded.
• Abuse of our return policy may lead to account limitations (see our terms & conditions).

Initiate Return

Online Account [insert link] logs users into their account for order access. Select "Order History," and choose items to return.

Order Lookup [insert link] allows guests to enter information in the system and select the items for return.

Contact Us [insert link] for personalized assistance.

Preparing Your Return

• Include original packaging, your return packing slip, and any diamond certificates.
• Place jewelry in the original box and that box in a shipping box.
• Insert the return packing slip and seal the box, attaching the prepaid label.
• Avoid labeling the package with terms like "jewelry" or "diamonds."

Shipping Your Return

• Drop off at your nearest FedEx location. Von Diamonds is not responsible for non-staffed locations.
• Obtain a FedEx receipt for shipment confirmation.

For alternative shipping methods, you must cover the return costs. Ensure a secure shipment with a signature required upon delivery and request a return receipt.

Refund Process

• Allow up to seven business days for receipt and inspection.
• Credit card refunds may take one monthly billing cycle.

Can I engrave my ring?

Many of our engagement rings and wedding bands are engravable. You can add the engraving to the product page or shopping cart if the engagement ring is branded. There may be a small fee for this service.