FAQs
About Lab Grown Diamond Jewelry
A lab grown diamond is one that is produced in a controlled laboratory setting as opposed to an underground mine. It is also referred to as a man-made, lab-created, cultured, or cultivated diamond. The process is not geological; it is managed by humans. In actuality, it is a wise, economical substitute for diamonds that are mined. Find out more details on lab grown diamonds click here.
Yes. We provide a diamond certificate for:
- Engagement rings with a center stone of 1 carat or larger
* Engagement rings that are part of our Best Value collection do not include a diamond certificate.
To identify these styles, the product name will begin with “Best Value.”
To confirm whether a specific ring includes certification, check the product page under Description. If a certificate is included, it will be listed there.
Lab grown diamonds are real diamonds in every way. They have exactly the same chemical, optical, and physical characteristics as natural diamonds. The sole distinction is that they are produced in a laboratory above earth as opposed to forming deep below the Earth’s surface. Diamonds produced in laboratories are 100% genuine. However, diamond imitators like moissanite or cubic zirconia are only imitations of real diamonds because they lack the same chemical and physical characteristics of a diamond. Find out more information on lab grown diamonds click here.
A diamond ‘seed’ is set in carbon-rich conditions inside a sophisticated growth chamber. Using our exclusive growth technique, the seed develops into a rough diamond. The rough diamond is then planned, laser cut, polished & finished just like a natural diamond. Learn more about lab grown diamonds click here.
In addition to showing them in decimals in the product description, we show all of our diamond carat total weights (ctw) in fractions in the product name. The fractions we employ adhere to both diamond industry best practices and Federal Trade Commission requirements for diamonds advertised as fractions. Please click here to see our diamond tolerances chart.
We offer a range of metal types across our collection, including 14kt gold, 10kt gold, sterling silver, and 14kt vermeil (yellow and white).
Metal availability varies by item, so please refer to the product page to see the specific metal options offered for each piece.
Yes. We use rhodium plating on our white gold. The rhodium plating enhances the luster and durability of the metal, and gives a smooth, shiny finish to the jewelry. This is common practice in the jewelry industry.
Yes. We have a legal obligation per the National Stamping Act to stamp silver and gold jewelry, and we follow the guidelines for stamping as set forth by the Federal Trade Commission. These markings, or stamps, are required to show the quality of the metal and the trademark. For example, if the item is made of 14 karat gold, the stamp will show 14K. For jewelry that includes lab grown diamonds, we also include LGD in the stamp. For rings, the stamp can be located inside the band, on either the right or left side. If you do not see the stamp with the naked eye, we recommend looking through a magnifier or jeweler’s loupe.
Many of our engagement rings and wedding bands are engravable. If the engagement ring is engravable, you will have the option to add the engraving on the product page or in the shopping cart. There may be a small fee for this service.
About Von Diamonds
At Von Diamonds, we believe that everyone deserves to feel elegant, regardless of their budget. That's why we offer a wide selection of high-quality lab grown diamond jewelry that is both stylish and affordable.
Orders & Payments
Semi-mounts, also known as settings, without the center diamond cannot be purchased on their own.
Each setting is made specifically to fit the center diamond selected. The design and measurements are created to match the exact size and shape of that diamond to ensure a secure and proper fit.
For this reason, settings are only available when purchased together with one of our diamonds.
Yes, all our prices are displayed in USD including taxes and shipping fees.
Sales tax is applied based on your shipping address.
If tax applies to your order, it will be automatically calculated and shown at checkout before you complete your purchase.
We collect and remit taxes only where required by law, and all amounts are paid directly to the appropriate state or local authorities.
We accept all major US credit cards, PayPal, Apple Pay, and Google Pay. Additionally, we offer financing through Affirm and Katapult with affordable monthly payments and APRs as low as 0%.
Yes, we do provide financing via Affirm and Katapult. If qualified, you may qualify for low monthly payments with rates as low as 0% APR. Select Affirm or Katapult as your payment method during checkout, then register for an account and respond to a few questions. If you've been accepted, you'll be notified right away. You will manage all upcoming monthly payments and financing conditions through your Affirm or Katapult account.
We understand plans can change. If you need to cancel your order, please contact us as soon as possible with your order number so we can assist.
🕒 Within 24 Hours
- Orders canceled within 24 hours of placement receive a full refund.
⚙️ After 24 Hours
- Cancellations requested after 24 hours are subject to a 10% production fee to cover materials, labor, and processing already in progress.
Once an order has been placed and payment has been processed, we’re not able to make changes. This includes requests to update your shipping address, switch items, adjust metal color, carat weight, or ring size.
Shipping & Delivery
It depends on the item:
- In-stock items usually ship within 2 business days
- Made-to-order items can take up to 2 weeks before they ship
You’ll see the estimated ship date on the product page after customizing your order.
If you select overnight shipping at checkout, it’ll only speed up the delivery time once the order is ready. It won’t shorten the time it takes to process or create your item.
Once your order ships, we’ll send a tracking number by email.
All of our items are securely placed in a chic jewelry box for gifting. Our shipping boxes do not mention VON Diamonds, diamonds, or jewelry anywhere on the box in order to prevent theft or other issues.
We offer complimentary FedEx 2Day shipping on U.S. orders over $500. If your order is under $500, FedEx 2Day® is still available for a flat $20 fee.
Want it faster? You can select FedEx Priority Overnight at checkout for an additional cost. This speeds up shipping time but does not shorten order processing time, especially for made-to-order items.
Once your order ships, you'll receive a tracking number by email. A signature is required for all deliveries. We don’t ship to P.O. Boxes and we’re unable to change the shipping address after your order is placed.
We currently do not provide Saturday Delivery. See our full shipping policies here.
We currently only ship within the United States.
Returns, Warranty & Repairs
✅ Return Eligibility
- You may return your item within 30 days from the shipping date.
- Items must be in their original, unworn, and undamaged condition, with all original packaging and documentation.
💰 Fees and Refunds
- A $100 return fee per item applies to refunds (waived if you choose store credit).
- Any applicable shipping fees are non-refundable once an order has shipped.
- Engraving fees are non-refundable.
🔁 Store Credit Only Items
Items from the Specials Collection and special/custom orders are eligible for store credit only.
Please see our full Return Policy.
Yes! In our lifetime manufacturing warranty, we guarantee that all jewelry will be delivered free from manufacturing flaws in both the materials and workmanship, and that the visual qualities of gemstones won't ever deteriorate or cloud with time. See our complete policy here.
Yes, we allow up to one (1) free ring resizing within 30 days after you receive your item.
We will send you a prepaid shipping label and packing slip to send us your ring for your complementary one time free resizing within the first 30 days of receiving your order.
Although diamonds and jewelry are strong, they are not unbreakable. We are here to assist you with repairs if your jewelry is damaged. Get started with a repair here.
Caring for your diamond jewelry is similar to caring for other fine jewelry pieces. A straightforward approach involves using a small amount of dish soap mixed with warm water. Gently scrub the jewelry using a soft cloth or a toothbrush with soft bristles. Rinse it thoroughly and allow it to dry on a soft cloth. Another option is to utilize an ultrasonic jewelry cleaner. If you require professional cleaning or repairs, please don't hesitate to reach out to us.
If your ring does not fit, we recommend using our complimentary ring resizing, available one time within 30 days of delivery. We provide a prepaid shipping label and will ship the resized ring back to you at no cost.
If you prefer not to resize the ring and instead exchange or return it, those requests follow our standard 30-day return policy, which includes and is not limited too:
- $20 return shipping fee
- 10% restocking fee
Items must be unworn and in their original condition.
Complimentary resizing does not allow to bracelets, eternity bands and other jewelry cannot be resized.